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Event Registration

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JeanS513
Campaign Contributor
‎02-02-2024 08:25 AM
0 Votes
‎02-02-2024 08:25 AM

Some people trying to register for our event are getting a message "Your session has expired" or the link is stuck at "Verifying". Others are registering with no problem. How can I help them?

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William_A
Administrator
Administrator
‎02-02-2024 12:03 PM
‎02-02-2024 12:03 PM

Hello @JeanS513 ,

 

Are they using a VPN, ad/pop-up blocker, or anything else that might be messing with their connection to the registration page? Are they taking more than 25 minutes to fill out the registration? Does the issue persist on multiple browsers, or in incognito/private browsing mode for them?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

2 REPLIES 2
William_A
Administrator
Administrator
‎02-02-2024 12:03 PM
‎02-02-2024 12:03 PM

Hello @JeanS513 ,

 

Are they using a VPN, ad/pop-up blocker, or anything else that might be messing with their connection to the registration page? Are they taking more than 25 minutes to fill out the registration? Does the issue persist on multiple browsers, or in incognito/private browsing mode for them?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JeanS513
Campaign Contributor
‎02-02-2024 01:51 PM
In response to William_A
‎02-02-2024 01:51 PM

Thank you - I will give them your suggestions.

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