Event and Registration Page

JeanS513 · ‎02-02-2024

Some people trying to register for our event are getting a message "Your session has expired" or the link is stuck at "Verifying". Others are registering with no problem. How can I help them?

William_A · ‎02-02-2024

Hello @JeanS513 ,

Are they using a VPN, ad/pop-up blocker, or anything else that might be messing with their connection to the registration page? Are they taking more than 25 minutes to fill out the registration? Does the issue persist on multiple browsers, or in incognito/private browsing mode for them?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎02-02-2024

Hello @JeanS513 ,

Are they using a VPN, ad/pop-up blocker, or anything else that might be messing with their connection to the registration page? Are they taking more than 25 minutes to fill out the registration? Does the issue persist on multiple browsers, or in incognito/private browsing mode for them?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

JeanS513 · ‎02-02-2024

Thank you - I will give them your suggestions.

Event Registration

Why Picking the Right Fonts for Your Emails Matters

The Unintentional Humor of Spam Emails

How to Create Images of Multi-Page PDFs

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Event and Registration Page

Event registration

Event Registration Confirmation Email