Headline Did Not Update

[DrewK]

Hello!

Has anyone had an issue with a headline not updating? 

I often "copy" a previous email and then update the heading, photos, text and button links. I often change colors and themes to make the email appear fresh, but keep a consistent look and feel. 

Several times now I will update a headline, click "save", and send it to my list, only to find that the headline did not update. 

Looking forward to hearing from the CC community!

Drew 

[William_A]

Hello @DrewK ,

Was the headline showing as updated in the editor prior to you sending it? Did it show as updated in the Preview and Test Sends prior to sending it out?

[DrewK]

Hi William, 

Thanks for the reply! 

So I think the timeline went something like this: 

1. Email composed (from copy of previous message) 

2. Test email sent 

3. Corrections made to the headline 

4. Click "save" 

5. Email sent to list (without another test being sent)

So, to answer your question, I did not do another preview or test send to really see if it updated. 

Hope that helps!

Drew 

[William_A]

When you say "headline," are you referring to a block of text in your email like an article header, or are you referring to the email's header where the subject line, from address, etc. are located?

Does the same issue occur when you copy the email again, where you make the "heading" edits, then test send to yourself? Or, does the issue occur with newly made emails, or emails copied from an earlier source?

[DrewK]

Hi William, 

Yes, a block of text that serves as the section header. 

I've only noticed the issue when I edit a message that was copied from a previous, sent, email. 

[William_A]

Do you have a resuable template that you can copy more directly from, rather than copying from a previous copy every time?

The reason I ask is because when emails are copied, they retain some background coding. The problem is that this can become compounding, so after several generations of copied-copies, sporadic formatting, display, and editing issues can occur. The best way to avoid this is to either copy from a direct source, like a reusable template, or to delete the problematic blocks and replace them with new blocks of the same type.