Help Needed: Outgoing Emails Going to Junk Folder

[ChristnaS]

Hi Community,

I've noticed that some of my outgoing emails are landing in the junk folders of a few coworkers. I’ve checked with others, and they’re not experiencing this issue. Can anyone assist me in resolving this? Thanks!

[William_A]

Hello @ChristnaS ,

Here are some general best practices for deliverability. Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up self-authentication since you're sending using an address with your own, unique domain. With all the delivery gatekeeping and anti-spam/malware safeguards in place, it's necessary for businesses using an ESP to have this in place.

If you'd like to learn more about safelisting, and what it entails:

• Safelisting domains in a security system
• Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

See also:

Email Authentication FAQ