Solved: Is it possible to remove an indefinite hold status... - Constant Contact Community

user87792 · ‎03-06-2024

Several of our employees' email addresses have been placed on an indefinite hold after registering as "non-existent." These employees are active and want to receive emails. Is there anyway to remove their indefinite hold status? I have already tried "unsuspending" them to no avail.

William_A · ‎03-06-2024

Hello @user87792 ,

If you end up needing an administrative unsuspension, you'll want to reach out to our general support. However if you're needing more than 10 addresses unsuspended at a time, then we strongly recommend you call our Deliverability team for the unsuspension. They'll want to investigate why so many valid email addresses would be getting bounced back to us as non-existent.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎03-06-2024

Hello @user87792 ,

If you end up needing an administrative unsuspension, you'll want to reach out to our general support. However if you're needing more than 10 addresses unsuspended at a time, then we strongly recommend you call our Deliverability team for the unsuspension. They'll want to investigate why so many valid email addresses would be getting bounced back to us as non-existent.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Is it possible to remove an indefinite hold status?

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