Is it possible to remove an indefinite hold status?

[user87792]

Several of our employees' email addresses have been placed on an indefinite hold after registering as "non-existent." These employees are active and want to receive emails. Is there anyway to remove their indefinite hold status? I have already tried "unsuspending" them to no avail.

[William_A · Accepted solution]

Hello @user87792 ,

If you end up needing an administrative unsuspension, you'll want to reach out to our general support. However if you're needing more than 10 addresses unsuspended at a time, then we strongly recommend you call our Deliverability team for the unsuspension. They'll want to investigate why so many valid email addresses would be getting bounced back to us as non-existent.