Solved: Re: LinkedIn Post campaign - Constant Contact Community

KeithR795 · ‎03-07-2022

I had several LInkedIn campaign posts fail. When clicking on one of the campaigns, I see the following message: "Reauthorize the app for this account. Retry". Retry does nothing. And I'm left wondering what to do next.

William_A · ‎03-08-2022

Hello @KeithR795 ,

You can disconnect a LinkedIn page from your Constant Contact account from the Social tab. You may also need to revoke our permissions on the LinkedIn side as well. Then you can reconnect the page and reinstate those permissions from the Social tab in your CTCT account. That should alleviate the issue with the API permission resets that social platforms like LinkedIn, Facebook, etc. occasionally do.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎03-08-2022

Hello @KeithR795 ,

You can disconnect a LinkedIn page from your Constant Contact account from the Social tab. You may also need to revoke our permissions on the LinkedIn side as well. Then you can reconnect the page and reinstate those permissions from the Social tab in your CTCT account. That should alleviate the issue with the API permission resets that social platforms like LinkedIn, Facebook, etc. occasionally do.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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