MP4 from Canva to Constant Contact

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GinaJ193
Rookie
0 Votes

I am trying to upload a short MP4 that I made for an Instagram post. The file size is only 47kb, but CC is giving me an error message that I cannot upload anything over 5mb. My MP4 is significantly less than this 5mb restriction... does this mean that I cannot upload animated images or videos to my social media with this tool? 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @GinaJ193 ,

 

Since video files can't be uploaded to the library, the only workaround for an Insta video post would be to create it directly through the platform. 

 

For a full list of compatible file types for the Library


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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3 REPLIES 3
William_A
Administrator
0 Votes

Hello @GinaJ193 ,

 

Since video files can't be uploaded to the library, the only workaround for an Insta video post would be to create it directly through the platform. 

 

For a full list of compatible file types for the Library


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
TeresaCR00
Rookie
0 Votes

does constant contact have plans to enable this feature.

William_A
Administrator
0 Votes

Hello @TeresaCR00 ,

 

Videos are unavailable to upload into the Library, nor can they be embedded into emails at this time.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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