Multiple click throughs from the same person.

SOLVED
Go to solution
Maryec
Rookie
0 Votes

Our campaign emails seem to have a few people clicking through on every provided link multiple times. It seems to be all at the same time, then a few minutes go by and they do it again.

 

Either they're very enthusiastic about our email, or is it some sort of bot?

 

 

Screen Shot 2020-07-01 at 11.49.00 AM.png

Screen Shot 2020-07-01 at 11.55.55 AM.png

 

 

1 ACCEPTED SOLUTION
Aaron_H
Employee
0 Votes

Hello @Maryec,

 

That most definitely appears to be an automated system.  There are a number of security programs out there which will scan an email by actually following all of the links within the email, which our system can read as someone clicking on the links.  It's unusual to see any program do this multiple times though.  Usually scanning the email once is good enough.  It's possible they are forwarding it on to other people within their organization, who have the same security program that scans the links again, or it's possible that their security program is simply malfunctioning.  While this obviously makes their engagement history difficult to read, it shouldn't have any other effects on your account.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

3 REPLIES 3
Aaron_H
Employee
0 Votes

Hello @Maryec,

 

That most definitely appears to be an automated system.  There are a number of security programs out there which will scan an email by actually following all of the links within the email, which our system can read as someone clicking on the links.  It's unusual to see any program do this multiple times though.  Usually scanning the email once is good enough.  It's possible they are forwarding it on to other people within their organization, who have the same security program that scans the links again, or it's possible that their security program is simply malfunctioning.  While this obviously makes their engagement history difficult to read, it shouldn't have any other effects on your account.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user649776
Rookie
0 Votes

would you delete these people or do you think the emails are still getting through?

 

William_A
Administrator
0 Votes

Hello @user649776 ,

 

The emails should still generally be getting through, but their metrics won't be as useful as other contacts that don't utilize such programs.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (73%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST