Summarize Your Email with AI When Posting to Social Media

Make sure all custom fields are matched on an file upload

HCA-CA
Rookie
0 Votes

During a manual upload the last 9 custom fields I created are always shown as unmatched. The column field names are identical. Why is this? This happens with files with many fields, but also with files with just a few fields. 

 

This will create an issue because I want to automatically upload some of these fields from a form.

Top Answer
William_A
Administrator

Hello @HCA-CA ,

 

Please call general support so they can securely collect the contact file you're having trouble uploading, and perform live troubleshooting. Otherwise, you can reply directly to the automated @ mention email you receive from this response, with your account username and the contact file included so we can try troubleshooting. 

 

The main thing we'd need to make sure of is that the custom field names are absolutely 100% the same as the names in the actual file - including spaces, capitalization, etc.

 

Regarding the forms, have you tested at all to see if there would be issues? Since you have to specifically add an existing, hard-coded custom field as a fillable option on sign up forms made through us (pop-up, inline, or landing page), that functions much differently from manually typed out Excel cells.


1 REPLY 1
William_A
Administrator
0 Votes

Hello @HCA-CA ,

 

Please call general support so they can securely collect the contact file you're having trouble uploading, and perform live troubleshooting. Otherwise, you can reply directly to the automated @ mention email you receive from this response, with your account username and the contact file included so we can try troubleshooting. 

 

The main thing we'd need to make sure of is that the custom field names are absolutely 100% the same as the names in the actual file - including spaces, capitalization, etc.

 

Regarding the forms, have you tested at all to see if there would be issues? Since you have to specifically add an existing, hard-coded custom field as a fillable option on sign up forms made through us (pop-up, inline, or landing page), that functions much differently from manually typed out Excel cells.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
SEP 19
Achieve Your Goals with Multi-Channel Marketing Campaigns
2PM - 3PM EST