When I follow the following guide: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/5990-resend... And then select "Resend to Non-Openers" I receive the following error message:
"Unable to Resend to Non-Openers
Resend to Non-Openers cannot be used on a campaign that has been resent to new contacts.
Original email send date: Feb 20th 2024 02:34 PM EST"
I have also been told the following:
"Only automated resend-to-non-openers requires a Standard or Premium account. Any account type can manually resend to non-openers, if it's within the 12-hour minimum to 10-day maximum after the original send. If you've already re-sent the email, then you wouldn't be able to do multiple other resend types to the exact same contacts, as this would risk compliance with anti-spam laws."
However I cannot even get to the options on that resend page to select manual or automatic options, the error message prevents accessing the page at all. And I have not used any other resend types yet, I have not resent these emails before.
Solved! Go to Solution.
Hello @BrendanS066 ,
At the bottom of the email, it's showing as having been sent out three total times. At this point, your only other option would be to:
Hello @BrendanS066 ,
At the bottom of the email, it's showing as having been sent out three total times. At this point, your only other option would be to:
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start HereFeatured Article
If your business is retail sales, here are some suggestions for using Constant Contact to reach customers and grow.
See ArticleFeatured Thread
Do you like to paint? Play sports? Garden? Whatever the hobby may be, join the conversation and tell us about it!
View threadFeatured Article
Check out all the great articles, discussions, and events for the month of July!
See Article