Unsubsribe Page

[AnneA1]

Hi, Recently we had a client unsubscribe by mistake. At the bottom of our newsletter there is an unsubscribe link. I am wondering how I edit the reply email it goes to. Help!

[William_A · Accepted solution]

Hello @AnneA1 ,

I'm not sure I really understand what you mean by "edit the reply email it goes to." What reply email are you referring to? The one you include in headers for when people directly reply to your emails? If so, that's just a matter of changing the reply-to address in the header while editing the email, or on the scheduling page.

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If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.