Manually resubscribe a contact

[Marge1000]

My contact says he did not receive the resubscribe email I sent to his yahoo address. What might be blocking this? As I recall, I had this happen the one other time I used "resubscribe". In that case the contact gave me a work address to use instead. In that case the contact's personal address was with Hotmail.

[William_A · Accepted solution]

Hello @Marge1000 ,

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

[Marge1000]

I'll try those work arounds, but it doesn't explain why resubscribe emails are not going to the individual accounts.  It shouldn't be so complicated to get this done.  We are a private community so a contact is only added by invitation.  The landing page only allows me to put them back on a single list.  I want to put them on any list going forward.

[William_A]

If you want more list options for them to select, then I'd suggest linking to a coded form or other form you'd have on your site for a contact to select the lists they want to be a part of.

As far as the delivery aspect, that's going to be dependent on their setup. If their network chooses not to deliver the email, or their email program chooses to sort it into junk/spam, we aren't able to affect that.

[Marge1000]

Thanks for your helpful suggestions.  I was able to get them back in with the "landing page" form and then select their name to edit and add other lists.