Many subscribers not receiving emails. Zero Bounces

acupunctureismylife
Rookie
0 Votes

We have over 600 subscribers but when we send out emails only 400 emails are being sent. None of these have been labeled as bounces. Why are the remainder of our subscribers not receiving emails and how can we fix this issue?

1 REPLY 1
William_A
Administrator
0 Votes

Hello @acupunctureismylife ,

 

I checked your latest and the list it was sent to. The number of contacts in that list matches the number of Sent contacts. Therefore, there wouldn't be a way for the system to be sending to the 600-some contacts you're expecting, since you're not sending to a list or lists with enough unique contacts to equal that number. 

 

I'd advise checking your list's number of contacts, and consider adding additional contacts or selecting other lists when scheduling your emails, if you're wanting to send to more contacts.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 14
'Tis the Season for Last-Minute Holiday Marketing
2PM - 3PM EST