Merge codes do not work in hyperlinks

[JasonM4351]

Hello, Despite the knowledge base claiming otherwise, nothing is merging in the hyperlink I set up to pass those variables into the string. Instead, after redirecting through constants click tracking the links just have the URL string with the merge variables IE [[FIRSTNAME]] to my knowledge, this feature used to work as it was supposed to. Any plans to fix it?

[William_A]

Hello @JasonM4351 ,

What article are you referring to? I'm not finding any articles addressing "merge codes," and the ones close to it referencing "merge tags" are all for Constant Contact Pro accounts:

• Merge Tag Overview: All available tags and how to use them in Constant Contact Pro
• Advanced merge tags and conditional statements in Constant Contact Pro

If these are what you're referring to, I'd advise reaching out to Constant Contact Pro support via the form submissions at the bottom of those articles, or via this submission form direct link. Our general support can't help with Pro-type functionalities, which is why there's a separate team for handling that system's support. 

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The only other thing I can find that comes close, based on how I'm reading your post, would be "dynamic links," which call these contact detail additions "variables:"

• Add dynamic links to a custom code email
• Insert dynamic links in an email

If you're needing more support with these, then I'd advise calling our general support so they can securely go over your email live with you, and troubleshoot the exact URL's details. That way they can make sure the codes are being typed correctly, or see what fields would be causing issues among the ones that are supposed to be accepted according to those articles, or get you to our higher level technical team if it's involving the custom code editor.

[JasonM4351]

William thanks for responding. Yes I am talking about dynamic links and they are not collecting the data. The link when clicked is literally passing the merge code in string. IE instead of populating [[firstName]] in the place where that code is placed it is showing up like someurl.com/?first=[[firstName]]  for any user that clicks. So not merging. 

[William_A]

Please call general support if you're needing further troubleshooting with dynamic links.