Multiple emails in uploads

[OrTzion]

Good day,

I have a list that contains more than one email for people in the list. I uploaded the list into CC and both emails appeared. When I sent the email it seems that only one group got it and not the other. 

My question is, how do I ensure that everyone on the list receives the email?

Thank you,

Marie

[William_A]

Hello @OrTzion ,

When you imported the contacts, did you import the additional email addresses as actual email addresses, or were they added as a custom field? The system will only recognize email addresses if they're imported as actual email addresses- and thus unique contacts for contact management, permissions compliance, billing, email reporting, etc.

[OrTzion]

Thanks, William, for your reply. The secondary emails were part of the list and a custom field. So would that mean I would have to create them as a separate list so they can be recognized as actual email addresses? 

[William_A]

No, they just need to be listed as actual email adresses when uploading. That means that some people will be multiple, individual contacts in your account. If you want to be able to email their multiple addresses, then you'll need to have them separated out.

Essentially, you just need to re-upload your list and set the secondary email addresses as the assigned email address column, and the main email addresses to not import.