New and need a little help sending a group email

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DiannaW18
Rookie
0 Votes

Hi - I'm brand new and trying to send out an email but I'm having difficulty doing it. Is anyone there available to help me? Thanks, Dianna Whitley

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @DiannaW18 ,

 

I'd recommend following along with this article when you're creating your first email.

 

When you have the time, we also have a Getting Started guide (also available in video format), with relevant links for newcomers using the system. You're also welcome to call our general support so you can work 1:1 with an agent, as well as screenshare while you're logged into the account.

 

Otherwise, our Knowledge Base has articles available for all the different tools in our system, with written instructions, visual aids, video tutorials, and common troubleshooting steps as well.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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3 REPLIES 3
William_A
Administrator
0 Votes

Hello @DiannaW18 ,

 

I'd recommend following along with this article when you're creating your first email.

 

When you have the time, we also have a Getting Started guide (also available in video format), with relevant links for newcomers using the system. You're also welcome to call our general support so you can work 1:1 with an agent, as well as screenshare while you're logged into the account.

 

Otherwise, our Knowledge Base has articles available for all the different tools in our system, with written instructions, visual aids, video tutorials, and common troubleshooting steps as well.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
DiannaW18
Rookie
0 Votes

I'm still having trouble so I called and am on hold.

Caitlin_M
Administrator
0 Votes

I see you were able to connect with our Support team last night shortly after posting and it looks like they were able to clear some things up with you. Feel free to reach back out as you get started with your account!

--

Caitlin M.
Community Manager
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