New problems with CC. WHAT HAS CHANGED?

[fineschmecker]

I am having numerous issues the last 2 weeks or so.

1. SIMPLY TYPING. It just stops typing.

2, Won't erase whole lines by backspacing. It just stops moving.

3. Previews are all screwed up. One time it send no images and only part of the written copy. Second time was better but still unacceptable. Images were there but text below that had been deleted and replaced was shown?

4. Pop up edit bar doesn't show up half the time to do edits on certain items?

This is not acceptable for the price we pay for this service. BTW, I have been on CC since 2008 or so.

[MonteH31]

Multiple users have now reported this issue where the text boxes lose focus after 10 seconds, but for some reason the posts are getting deleted/archived and/or the threads locked.

Unfortunately, the information being shared here is not accurate and therefore not helping anyone with this issue.

This is a known issue as confirmed by the reps in chat and from partner support.

This is not a connectivity issue, nor is this a Chrome issue. 

This bug has been confirmed on multiple OSs and in multiple browsers, and occurs ONLY on Constant Contact. 

We the users would greatly appreciate if you would take this seriously, as it is affecting many many customers.

[MonteH31]

The issue where the typing stops is due to the issue where the text boxes are losing focus, as mentioned numerous times in this forum in the last two weeks.  That is not a connectivity issue, but instead has been confirmed as a known issue by tech support.

This bug is repeatable on multiple OSs and in multiple browsers and occurs only on Constant Contact.  Please look into this.

[Caitlin_M]

Hi @fineschmecker and @MonteH31. Our teams are aware of a delay in typing in some campaigns and it is being looked into. We don't have any additional information to share at this time in regards to a fix. 

@fineschmecker - The typing issue should not affect images so this will need to be troubleshooted separately. Is this only occurring in your account or within test emails as well?

[fineschmecker]

Hello-

I am pretty sure the issue I was having came from editing a Legacy (OLD) email from the old pre-updated CC.

I often take older emails I have created in the past and copy them and start adding & subtracting to create new emails. I think this was the problem of non-compatibility. When I sent test emails images were missing or script was there instead of an image? Not sure if that was from the same issue, but likely was. Coding was not the same as it was when first created. 

[MonteH31]

NB - this is not a "delay" in typing.  Typing becomes impossible because the text box has lost focus.  It is necessary to click back into the text box to continue typing.

Please spread this info around to your employees so they stop providing incorrect advice regarding it being a connectivity issue or telling people it is just a problem in their computer, neither of which is accurate nor helpful.  Thank you.

[ManfredF14]

I thought I was losing my mind until I found this thread! This must be the result of a recent internal update within Constant Contact, as it's only started for me within the last couple months. It's disappointing to see that the issue still isn't resolved. @Caitlin_M are you able to provide any sort of update? 

[JackB]

Seeing the same issue here on macOS Sonoma 14.5, Safari version 17.5. I cannot tell you how incredibly frustrating it is to have my text fields lose focus all day long in our newsletters. This is surely going to result in people sending out half-written communications. This issue is only appearing for me when using Constant Contact.

[fineschmecker]

Ok, Jack are you using older templates that have been modified or edited and sent out again? Or are your emails newly created emails sent out for the first time?

[JackB]

These are mostly new emails, but I have seen the same behavior when using the Copy button on an existing campaign, and then changing the content.

[fineschmecker]

Ok, last email I did, which was a NEW template still had some of the same issues with typing text and also not seeing the edit box to bold or underline or center justify images. Not as bad perhaps, but still occurring. Sad!