PDF download is not working

JMWTPFO · ‎02-01-2022

PDF download is not working - I tried different web browsers. Please advise. Message - Erro, campaign generation failed. Please try again later.

Amanda_G · ‎02-01-2022

Hi @JMWTPFO ,

I certainly apologize that you are running into that. It could be a defect in the system that our engineering team is aware of, and working to fix. I can have them follow back up with you once that is resolved. For now, we do have some workarounds that you can try.

The first is to switch the file type, and then switch it back to PDF. On the left, under the drop down menu for the file type, select a different file type and wait for that to load. Then, switch back to the desired file type. You should now be able to download. Sometimes this results in a white screen. If that is the case, you can still download, and the email will be saved properly.

If that doesn't work, another workaround we have is to go to the Email Details page, and under More Actions, select Print (this may generate an error message, wait a few seconds and it will go away). On the left side use the menu to select "Save as PDF".

Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

The Unintentional Humor of Spam Emails

How to Create Images of Multi-Page PDFs

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.