Pictures not showing when printing

CindyG421
Rookie
0 Votes

I have been printing out our email newsletters for the past 3 years with both the text and pictures showing (as recently as February 1st), but now the only thing showing is the text with a blank where the pictures were.  I was told to download and print...so I do have both the pictures and the text, but now I have a big black line on the left side and parts of the text are cut off!

Top Answer
Amanda_G
Employee

Hi @CindyG421 , 

 

I do apologize. It does appear that this is a defect in the system that our engineering team is aware of and working to fix. I can certainly have them reach back out to you with any updates or resolutions we have on it. 

 

In the meantime, if the Download & Print option is not working, I would suggest first downloading and saving the email as a PDF, and then printing from there. You can also try printing the email using the FireFox browser, as we have seen people have success that way as well. 


7 REPLIES 7
Amanda_G
Employee
0 Votes

Hi @CindyG421 , 

 

I do apologize. It does appear that this is a defect in the system that our engineering team is aware of and working to fix. I can certainly have them reach back out to you with any updates or resolutions we have on it. 

 

In the meantime, if the Download & Print option is not working, I would suggest first downloading and saving the email as a PDF, and then printing from there. You can also try printing the email using the FireFox browser, as we have seen people have success that way as well. 


Amanda G.
Community & Social Care
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StayingPutNC
Constant Contact Partner
0 Votes

HI 

 

I am having the same problem using the print function on the "TEST" page.  No pictures are downloading and at times, the text won't download.  I thought I had somehow messed up the print function but I see it isn't just me.  

 

Please provide a status as you sort this out.

Thank you,  Kim

LorraineS
Rookie
0 Votes

I am having the same issue.

It's been going on since the beginning of the year. The TEST page no longer prints the images contained in my email. Saving it as a PDF also has no images.

 

Any news as to if a fix is in the works?

William_A
Administrator
0 Votes

Hello @LorraineS ,

 

The issue is still being investigated and worked on by the engineers. On your side, are you able to get a download/print with images on another browser you have available?


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William A
Community & Social Media Support
FirstLutheranChurchDuluth
Rookie
0 Votes

Has there been any update to this problem? I cannot print our newsletter with images unless I send a text email to myself which is working for now but I would prefer not having to email it to myself numerous times a week just to proof it before it gets sent.

I also do no get images if I download it as a PDF to my computer.

DavidH6179
Rookie
0 Votes

I am having this issue as well. Has there been a resolution on how to fix this?

JayS953
Campaign Expert
0 Votes

Me as well, same problem. I looked to see if it was the image format, but all are jpgs at 8bits so ruled that out because some images print and some don't. Please find a fix for this as the printed copy serves as a proof to team members and recipients print it out as well.

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