Removing bounced emails from contacts

[DavidNCB]

impossible to figure out which email addresses are resulting in bounces and remove them

[William_A · Accepted solution]

Hello @DavidNCB ,

You can view and manage all bounces via the reporting for your emails. For full instructions (including visual aids) on viewing, managing, and removing / unsubscribing bounced contacts, please read through this article.

[DavidNCB]

Hey, thanks for your help. I tried following that page before I posted, but the directions on there are no longer accurate. If you click the number in the "bounces" column on the email reporting screen, it takes you to a page of results for that email, rather than a list of contacts for whom the email bounced as it does in the tutorial. So I have no way to see a list of recipients who are bouncing the newsletter (or the "recommended for removal" view as the tutorial calls it). 

[William_A]

Some of your emails are Subject AB, which means they have their own individual reports for their sendouts. If you scroll down on your latest email for example, you'll see separate reporting for both subject versions. If you click one of the numbers or the "view report" links for them, you can switch the top dropdown menu to Bounced, and then the second to Recommended for Removal.

Due to how Subject AB functions, some of its reporting will be handled differently than a normal email. For additional info on handling Subject AB reporting, make sure to check out this article.

[DavidNCB]

Thank you!! Figured it out thanks to you. 

[prayerpointpress.com]

I want to remove bouncing emails please.

[prayerpointpress.com]

I don't want to read an article remove please.

[William_A]

Hello @prayerpointpress.com ,

If you don't want to read the article that provides guidance on how to manage your bounces, then I'd advise calling general support so they can screenshare and tech you the process live. 

Additionally, please keep our Community Guidelines in mind when posting to the Community.