Got a 'How do I' question? Join our live 'Ask a Trainer' session happening 11 am to 4 pm EST for instant help and pro tips!

Want to export campaign results by contact

FMMarketing
Rookie
0 Votes

Anyone know how to create and export a report that has campaign engagement data by contact?  Would like to export opens, clicks, etc by contact by campaign over time.

4 REPLIES 4
William_A
Administrator
0 Votes

Hello @FMMarketing ,

 

The only simple way I can really recommend going about this for individual contacts, is by copying their engagement activity from their individual contact card. There isn't otherwise a way in our system to isolate singular contacts' clicks and opens over time for a file export.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
FMMarketing
Rookie
0 Votes

Thanks William for the quick response!  Unfortunately, that would not be possible with the size of our file.  Do you know how we would start the process for a custom export or getting a project sized for an export. 

 

Thanks,
Stan

William_A
Administrator
0 Votes

So I checked with our higher level technical team, and there isn't really a custom request or anything for this. The only feasible way to go about doing this would be to either do the copy process for each individual contact, or to export your emails' open reports and click reports separately, and then go about manually merging that data for each individual contact. Either way it's going to require a significant amount of manual work.

 

If you have a system where you can plus in these opens and clicks analytics for tracking over time, you may be able to streamline this process further down the line. But at this time, there isn't really a way to do this in our system, nor export individual contact engagement data for opening and clicking.

 

There is a feature request for the potential development of this, which I've tracked to your account. If and when there's an update to this functionality, the devs will notify you directly. However, at this time there's no hard ETA on the development of it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
QuentinP
Rookie
0 Votes

I am trialing CC, and this could make me look elsewhere.

 

I like everything else you do but you make very little data available. I even have to download unsubscribe, bounce, clicked etc reports one by one instead of in one report.

 

Now you're saying that I cant even export a list of users and their activity?? How am I supposed to understand where my relationships are strong? I want to understand my non-profit members so i know who to ask to volunteer, donate etc. Your "engaged" report is useless. Let us have our data! 

  • Avatar

    Featured Article

    The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

    Today, understanding customer satisfaction is crucial. How can you know if customers are happy with your products or services?

    See Article
  • Avatar

    Featured Thread

    The Unintentional Humor of Spam Emails

    Have you ever wondered who or what is on the other side of a spam email? Take 10 minutes out of your day and watch this lighthearted video!

    View thread
  • Avatar

    Featured Thread

    How to Create Images of Multi-Page PDFs

    Discover the process of transforming PDFs with multiple pages into image files directly on Constant Contact.

    See Article
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 30
Chart Your Course to Capture Leads and Own Your Contacts
2PM - 3PM EST