Solved: Reporting error - Constant Contact Community

CyndyC4 · ‎07-05-2024

Reporting shows that my campaign went to 12 people (true). It says there were "7 (100%) opens," "7 (58% bounces)" and "5 Successful Deliveries." I'm no math whiz, but I'm pretty sure none of that makes sense. I worry about trusting future reports.

Caitlin_M · ‎07-06-2024

Hi @CyndyC4. I took a look at the bounces and saw two contacts had a vacation/auto-reply set which we consider a bounce/unsuccessful delivery. When I viewed their engagement, they both opened the email after the bounce was recorded so technically, they are recorded twice in the reporting, once as a bounce and once as an open.

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Caitlin M.
Community Manager

View solution in original post

Caitlin_M · ‎07-06-2024

Hi @CyndyC4. I took a look at the bounces and saw two contacts had a vacation/auto-reply set which we consider a bounce/unsuccessful delivery. When I viewed their engagement, they both opened the email after the bounce was recorded so technically, they are recorded twice in the reporting, once as a bounce and once as an open.

--

Caitlin M.
Community Manager

Reporting error

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