Resending an email

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HCHANJ
Rookie
0 Votes

How can I resend an email that already went out?  Can I not use the same contact list?

1 ACCEPTED SOLUTION
William_A
Administrator

Hello @HCHANJ ,

 

Are you trying to send it to just new contacts, the contacts who didn't open it the first time, or to everyone in the list(s) regardless of whether they've already been sent it or not?

 

If you're just trying to target newly added contacts and avoid the ones who've already been sent it, there's a resend option for that.

 

If you're trying to do a resend-to-non-openers, there's a resend option for that. You can also make a list from the DNO report, then do a Quicksend (max 5000 contacts at a time) to that list, or send a copy of the email to that list.

 

If you're trying to target the same list(s) of people you have a couple different options. You can do a Quicksend (max 5000 contacts at a time) to the list(s) you already sent to, or you can also copy the email and send it to the exact same list(s).


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

3 REPLIES 3
William_A
Administrator

Hello @HCHANJ ,

 

Are you trying to send it to just new contacts, the contacts who didn't open it the first time, or to everyone in the list(s) regardless of whether they've already been sent it or not?

 

If you're just trying to target newly added contacts and avoid the ones who've already been sent it, there's a resend option for that.

 

If you're trying to do a resend-to-non-openers, there's a resend option for that. You can also make a list from the DNO report, then do a Quicksend (max 5000 contacts at a time) to that list, or send a copy of the email to that list.

 

If you're trying to target the same list(s) of people you have a couple different options. You can do a Quicksend (max 5000 contacts at a time) to the list(s) you already sent to, or you can also copy the email and send it to the exact same list(s).


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
user96342
Rookie
0 Votes

If I added new contacts to the existing list where I sent previously, and use the resend feature, is it gonna send to all contacts on the list selected or just the new contact you added on that list?

William_A
Administrator
0 Votes

Hello @user96342 ,

 

If you're just trying to target newly added contacts and avoid the ones who've already been sent it, there's a resend option for that.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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