Resubscribe Contacts

[RaymondM160]

We had a half dozen contacts that were accidentally unsubscribed. I sent a resubscribe email, but 3 of them can't find that email. They either deleted it thinking it was trash or it went to their junk folder that got deleted. Now they're sitting in a "awaiting confirmation" status. I'd like to resend the resubscribe email, but there is no option to do that.

[William_A · Accepted solution]

Hello @RaymondM160 ,

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. The email to confirm their resubscription can only be sent once, per compliance with anti-spam laws.

However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.