SMS Marketing

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donodalcielo
Rookie
0 Votes

We are a winery but I see you cannot participate in the SMS marketing if it talks about alcohol. Just wanted to verify that.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @donodalcielo ,

 

SMS tends to be more prohibitive and strict with what's allowed in its content, compared to email and social media. In order to be compliant with SHAFT guidelines and other expectations of CTIA, alcohol is considered prohibited content for SMS marketing through us.

 

For more info and relevant links, make sure to check out our Guidelines for using SMS marketing through Constant Contact.


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William A
Community & Social Media Support

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2 REPLIES 2
William_A
Administrator
0 Votes

Hello @donodalcielo ,

 

SMS tends to be more prohibitive and strict with what's allowed in its content, compared to email and social media. In order to be compliant with SHAFT guidelines and other expectations of CTIA, alcohol is considered prohibited content for SMS marketing through us.

 

For more info and relevant links, make sure to check out our Guidelines for using SMS marketing through Constant Contact.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
William_A
Administrator
0 Votes

If you've signed up and been charged for SMS already, @donodalcielo , then we can assist with getting the addon removed from your account and get you credited. For further assistance in this regard:

  • Call our Billing team, and request the SMS addon be removed and initial payment credited to your account
  • Or reply to the automated @ mention email you received from my responses, so we can pass the email case along to our Billing team to address.

See also:
Billing FAQ


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William A
Community & Social Media Support
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