Resubscribe

[Orlando_Chapter_USNA_AA]

Resubscribing isn't working. The warning says can only be done once, yet I've gone through the process for the same contact 4 times and have yet to get an email to the client. Client status says email went, but total email counter doesn't include them. Client status also says will be changed to waiting confirmation, yet doesn't move from Unsubscribed. Constant Contacts is not integrated to our web page so I don't have a pop-up option. Need some help here.

[William_A · Accepted solution]

Hello @Orlando_Chapter_USNA_AA ,

However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.