SMS bounces

SOLVED
Go to solution
mackh69
Rookie
0 Votes

What causes them? Our list is good, but we are getting almost 25% bounces.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @mackh69 ,

 

Generally, SMS bounces are contacts that didn't receive your SMS message because the phone number was invalid. Essentially, it's the text version of a "the number you're trying to call is not connected." However, bounces can also occur if there's rate limits, throttling by the mobile carriers, etc.

 

For more info on SMS bounces and overall reporting, I'd recommend taking a look at this article. Considering the bounce rate you have, I would recommend calling our general support so our higher level technical team can do a deep-dive of the bounce codes we received, to determine if this is more caused by a technical element or because the numbers are truly invalid.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @mackh69 ,

 

Generally, SMS bounces are contacts that didn't receive your SMS message because the phone number was invalid. Essentially, it's the text version of a "the number you're trying to call is not connected." However, bounces can also occur if there's rate limits, throttling by the mobile carriers, etc.

 

For more info on SMS bounces and overall reporting, I'd recommend taking a look at this article. Considering the bounce rate you have, I would recommend calling our general support so our higher level technical team can do a deep-dive of the bounce codes we received, to determine if this is more caused by a technical element or because the numbers are truly invalid.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST