Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Salesforce Integrations - Contacts not Imported

MiguelG191
Rookie
0 Votes

Hello, I followed all the steps listed in this page: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/43703-Connect-your-Constant-Contact... Ran the import (in this case, I ran it for "all contacts"), import status says "Success", but the list I created for this purpose is empty. Help?

4 REPLIES 4
Caitlin_M
Administrator
0 Votes

Hello @MiguelG191. Did you confirm your Salesforce version is compatible with the integration? The integration will only work with Professional (with Web Services API access), Enterprise, and Unlimited. You can also try deleting the import and recreating it.

 

If you can confirm you have a supported version and reimporting the contacts is still showing the list as being empty, we have a specialized team that works with the Salesforce integration and they should be able to dive deeper into why these contacts didn't import into the list. You can contact them at the phone numbers and hours listed here.

--

Caitlin M.
Community Manager
MiguelG191
Rookie
0 Votes

Thanks. My salesforce version is compatible. I'll try reaching out to that team. 

FirstNameL03021
Rookie
0 Votes

We are having this same issue and our Salesforce version is compatible. 

William_A
Administrator
0 Votes

If you're still running into issues importing your contacts through the SF integration after confirming your SF account's compatibility, then I'd advise calling general support to request a transfer to the Tier 2 integrations support team for further assistance.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST