Segmented Lists

[AnneMarieR44]

I'm new to my organization and they have an existing Salesforce to CC sync, but it seems to live in Salesforce. I can see 2 active triggers, but that's it. When I log in to CC, the integration is not in the list of current integrations. Is the "Constant Contact for Salesforce" an old integration that still works? I can't find any info out about it. Since the triggers to import new contacts seems to be the only thing running, all of the new contacts are imported into a general list in CC. If we use the SF to CC integration on the CC side and use campaigns to sync, can we keep our imported lists separate? That does not seem clear in the integration instruction page and I couldn't find any community posts about it. Thank you.

[William_A · Accepted solution]

Hello @AnneMarieR44 ,

If the Salesforce integration is setup and managed via your Constant Contact account, whenever you setup a sync, you select a Constant Contact list and a Salesforce list to import from. I'd advise checking its current setup by following along with our article on connecting your accounts in the systems. 

Beyond that, if you're needing further guidance or need troubleshooting for the syncing, I'd advise calling our general support and requesting a transfer to Tier 2 integration support.