Segments not pulling any contacts

MaryB7822 · ‎12-14-2023

Hi, I tried to create a segment using list membership and custom field criteria. No contacts where found by CC but I know there's many contacts that fit the criteria. To test the segment tool, I deleted the custom field criteria and only had "is on list" for one list. Only one contact was pulled Into the segment despite the list having 170+ contacts. Is there a glitch with segments currently? Any advice?

William_A · ‎12-14-2023

Hello @MaryB7822 ,

Please call or chat general support to securely provide example contacts for them to cross-reference with your segmentations, and for live troubleshooting on the setup of the segments.

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William A
Community & Social Media Support

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