Self-authenticate your email address

user9642
Campaign Collaborator
0 Votes

Hi Team, We are encountering an issue with authenticating the email you recently updated. From our end, we have authenticated it, but Constant Contact is indicating a failure. How can I resolve this? Thanks 

3 REPLIES 3
Caitlin_M
Administrator
0 Votes

Hi @user9642.  A valid DMARC record was not found in your DNS settings or the DMARC record found does not match what Constant Contact provided you during self-authentication setup. If you’ve already added the DMARC record, the error may be due to a very specific problem with certain DNS providers. Make sure that you have taken the steps outlined in this article. For further assistance, please contact our Delivery team who can look closely at the error. 

--

Caitlin M.
Community Manager
user9642
Campaign Collaborator
0 Votes

Hi @Caitlin_M we have submitted in our record. Please check this url: https://imgur.com/a/YGhxo8V

Discover the magic of the internet at Imgur, a community powered entertainment destination. Lift your spirits with funny jokes, trending memes, entertaining gifs, inspiring stories, viral videos, and so much more from users.
Nick_S
Administrator
0 Votes

Hi @user9642,

 

I spoke with our Delivery team and it might be resolved by adding ".nexinfo.com" to "ctct2._domainkey" on that third field.

 

Also, make sure there are no spaces at the end of any entries and if it still doesn't work try removing and re-inserting. If it's still not working after that, they recommend reaching out to your DNS provider.



Content Manager

Elevate your marketing with Constant Contact's Professional Design Services! From eye-catching email templates to custom branding and social media graphics, our professional design services are tailored to boost your business's impact and engagement.


  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 14
Tis' the Season for Last-Minute Holiday Marketing
2PM - 3PM EST