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Self-authenticate your email address

user9642
Campaign Collaborator
0 Votes

Hi Team, We are encountering an issue with authenticating the email you recently updated. From our end, we have authenticated it, but Constant Contact is indicating a failure. How can I resolve this? Thanks 

3 REPLIES 3
Caitlin_M
Administrator
0 Votes

Hi @user9642.  A valid DMARC record was not found in your DNS settings or the DMARC record found does not match what Constant Contact provided you during self-authentication setup. If you’ve already added the DMARC record, the error may be due to a very specific problem with certain DNS providers. Make sure that you have taken the steps outlined in this article. For further assistance, please contact our Delivery team who can look closely at the error. 

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Caitlin M.
Community Manager
user9642
Campaign Collaborator
0 Votes

Hi @Caitlin_M we have submitted in our record. Please check this url: https://imgur.com/a/YGhxo8V

Nick_S
Administrator
0 Votes

Hi @user9642,

 

I spoke with our Delivery team and it might be resolved by adding ".nexinfo.com" to "ctct2._domainkey" on that third field.

 

Also, make sure there are no spaces at the end of any entries and if it still doesn't work try removing and re-inserting. If it's still not working after that, they recommend reaching out to your DNS provider.



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