Some fonts change size after sending

[user838099]

Some fonts in my test email are smaller than in my draft email while others (with identical formatting) are the size as intended. I realize that the correct text is assigned to "Body text" (under the "Design" tab) because it changes in my email when I adjust that parameter. How do I assign my problem text to "Body text", or any of the other styles (Heading, Feature heading, Feature text, Article heading, Article text) for that matter?

[Caitlin_M]

Hi @user838099. Is this happening in any particular email client (Gmail, Outlook, etc) or on one device (desktop or mobile)? Also, are you typing directly in a new text block that already has the Body Text assigned to it or changing the size of the text with an existing text block?

[user838099]

It is all within Outlook as it is for internal communications at my employer. I usually import text in from another program (Word or Sharepoint) and then reformat for appearance. 

[Caitlin_M]

Thank you for that information. I'm wondering if this is a copy/paste issue where it will carry over some code that Outlook is changing when it is received. If you paste the text into a program like Notepad first and then paste it into your email, will it then show properly after making the changes?

[user838099]

I recreated those elements with text imported from Notepad, and it worked. I was hoping for an easier solution, like selecting text and assigning it to "Body text" as one would in Word, but oh well.  Thanks very much for your prompt assistance! 

[Nick_S · Accepted solution]

Hi @user838099,

I totally understand wanting a more streamlined solution and I'll see if we're tracking feedback on a feature like that!