Suspended accounts

KHMKE
Rookie
0 Votes

We have many contacts who work for a large hospital system on our list. From what I understand emails to those contacts often bounce as undeliverable because of the firewall at the hospital system. The hospital system will not whitelist all our emails for all contacts. They are currently listed as "suspended." Our donor management system syncs with constant contact monthly, so if I remove the addresses, I think they will reappear the following month when we sync. What's the best way to retain the email addresses without emailing them every month or keeping them as "suspended." Would "Temporary Hold" be a solution? Or possibly tagging them as "bounced" and unsubscribing them from the emails?

1 REPLY 1
William_A
Administrator
0 Votes

Hello @KHMKE ,

 

In all honesty, if these contacts just chronically cannot accept your emails, then there's no point in trying to continue to email them. I'd advise following the Recommended for Removal process for bounces, to ensure they're unsubscribed and don't get re-added during your next sync or upload. RFR bounces include undeliverables and suspended types.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 14
'Tis the Season for Last-Minute Holiday Marketing
2PM - 3PM EST