Suspened E-Mails

user85355
Rookie
0 Votes

Hello,

 

My firm has contacts for individuals working in banking and similar financial institutions that have some kind of email barrier that blocks all constant contact emails. We have consent from these individuals to send alerts via email. I am looking for some assistance in passing through these "walls" without individually contacting the people were trying to send alerts to (contains thousands of recipients). Thank you in advance for any help on this matter!

1 REPLY 1
William_A
Administrator

Hello @user85355 ,

 

Contact suspension occurs when our system receives multiple non-existent bounce backs from the contact's network, whether it was you or another customer of ours that was sending to them.

 

I'd recommend reading through our article on suspended bounces to understand how they happen, and what you can do to correct it. Ultimately, if you end up needing an administrative unsuspension, you'll want to reach out to our general support.

 

However if you're needing more than 10 addresses unsuspended at a time, then we strongly recommend you call our Deliverability team for the unsuspension. They'll want to investigate why so many valid email addresses would be getting bounced back to us as non-existent. 

 

See also:

Suspended Bounces FAQ


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST