Test Email Wordage

marcb21 · ‎04-09-2024

I have tried several times to send a test email to my company address and I am not receiving...how can i fix??

Caitlin_M · ‎04-09-2024

Hi @marcb21. I sent a test of your most recent email to my email address and it came into my inbox. There are a few reasons why this can happen. The most common reason is a security setting from your email client that will block test emails from a set of IP addresses. I recommend reviewing these articles from our Knowledge Base:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you continue to not receive emails, we have a specialized Delivery team who can do live troubleshooting with you.

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Caitlin M.
Community Manager

View solution in original post

Caitlin_M · ‎04-09-2024

Hi @marcb21. I sent a test of your most recent email to my email address and it came into my inbox. There are a few reasons why this can happen. The most common reason is a security setting from your email client that will block test emails from a set of IP addresses. I recommend reviewing these articles from our Knowledge Base:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you continue to not receive emails, we have a specialized Delivery team who can do live troubleshooting with you.

--

Caitlin M.
Community Manager

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