Hi @RIE. Since the issue did not reoccur in a different browser, it's possible there was an extension or setting through Chrome that caused some backend spacing that only showed when it was sent to your inbox. You should be able to use the copied template again in the Chrome browser. I recommend using a new text block as well when creating the email.
Hi @HeathM78. Is this happening in a particular email client when you are sending tests? Do you have a screenshot of how it is displaying?
I am having this issue as well:
Hi @RIE. Thank you for the screenshot. Is this happening in one email client or multiple?
Can you explain what you mean by email client?
Hi @RIE. An email client is the program you use to view your email. Examples are GMail, Apple Mail, Yahoo, Outlook 2020, etc
Ah. yes, the error happened in my gmail account and in my colleague's account (netwood.net).
Thank you. I can't replicate the same experience in my own Gmail account. The spacing around the bulleted lists displays correctly for me. Are you using the default Gmail website to view your email (mail.google.com) or another program?
I don't know what happened either. I just created another email, this time using a Firefox browser (instead of Chrome) and the issue didn't happen again. Not sure what the issue is...
Hi @RIE. Since the issue did not reoccur in a different browser, it's possible there was an extension or setting through Chrome that caused some backend spacing that only showed when it was sent to your inbox. You should be able to use the copied template again in the Chrome browser. I recommend using a new text block as well when creating the email.
I am having the same issue. Text breaks are not showing up. I wish I could see the html.
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