The suspended email address bounce category

[SUNYESF]

What if the suspended email does exist and there's a person waiting for the emails at the other end. In other words, the email is valid, the person wants the emails but the "unsuspend" feature isn't available. How do I re-animate the email?

[William_A · Accepted solution]

Hello @SUNYESF ,

You can unsuspend a suspended bounced contact once through an email's bounce report. Otherwise you can reply to the automated @ mention email you receive from this response, with the contact's email address, and we'll try to unsuspend them administratively. 

Once unsuspended, as a follow-up I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

If the non-existent / suspended bounce occurs again for the viable contact, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP.