We are trying to change the "Account Owner", so we can add a new user to the account. However, the prior "Account Owner" is no longer with the Company. The email address for that user is no longer active. What do we do?
Transferring Account Ownership - Prior Owner left Company
1 reply
Best reply by William A
Hello @EricF037 ,
Â
If you're unable to login using the current account owner's credentials, or unable to access their email for forgotten username/password and MFA reset processes, then we'd need you to call general support. That way we can securely confirm a few details, go through our standard protocols, and get a case submitted to a team lead for the account ownership transfer.
Webinar
Is your small business or nonprofit losing time and engagement to outdated or confusing social media advice? April 23, 2026 2:00 pm ET
Popular Posts:
The world's largest virtual email marketing conference. November 12-13th.
