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Unable to edit a contact subscribed to SMS

user70203
Rookie
0 Votes

I am unable to edit a contact who has subscribed to SMS.  I am attempting to add to the company name field and I get the attached error message.  The SMS fields are dithered (I am not attempting to change those fields) and I am unable to do anything except cancel.

user70203_1-1728837217766.png

 

7 REPLIES 7
William_A
Administrator
0 Votes

Hello @user70203 ,

 

Are you able to delete the contact and re-import them with the updated info?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
user29089
Rookie
0 Votes

I am running into the same issue trying to save a contact with SMS enabled.

William_A
Administrator
0 Votes

Same as I asked the OP, re you able to delete the contact and re-import them with the updated info, @user29089 ?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
user29089
Rookie
0 Votes

I need to update from the contact so I can test if my integration is working to pull the updated data into my local database. I cannot test if I cannot make changes at the source.

William_A
Administrator
0 Votes

If something has softlocked the contact's information, or you're encountering an error while editing, then the only other option would be to delete and re-import the contact with the updated info.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
user70203
Rookie
0 Votes

Deleting and reimporting is not an option as the contact is subscribed to sms via a landing page.  

William_A
Administrator
0 Votes

Hello @user70203 ,

 

SMS contacts can still be re-imported. If you'd prefer, you're welcome to call in for live troubleshooting of your issue.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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