Solved: Understanding an email's click rate - Constant Contact Community

JulieL334 · ‎12-16-2022

I sent a campaign & included an office email address URL. However, i don't see any clicks tracked on this link. Does Constant Contact track clicks to email address URLs?

William_A · ‎12-16-2022

Hello @JulieL334 ,

Mailto: links aren't trackable so they don't get track-link rewrites upon sending. A potential workaround would be to use a compatible URL shortener that accepts mailto: links, and then add that shortened URL as a regular webpage link in your email. However there may be complications, depending on the email or security program on the contacts' end due to that many link redirects.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎12-16-2022

Hello @JulieL334 ,

Mailto: links aren't trackable so they don't get track-link rewrites upon sending. A potential workaround would be to use a compatible URL shortener that accepts mailto: links, and then add that shortened URL as a regular webpage link in your email. However there may be complications, depending on the email or security program on the contacts' end due to that many link redirects.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Understanding an email's click rate

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Reflections

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.