Solved: Understanding an email's click rate - Constant Contact Community

JulieL334 · ‎12-16-2022

I sent a campaign & included an office email address URL. However, i don't see any clicks tracked on this link. Does Constant Contact track clicks to email address URLs?

William_A · ‎12-16-2022

Hello @JulieL334 ,

Mailto: links aren't trackable so they don't get track-link rewrites upon sending. A potential workaround would be to use a compatible URL shortener that accepts mailto: links, and then add that shortened URL as a regular webpage link in your email. However there may be complications, depending on the email or security program on the contacts' end due to that many link redirects.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎12-16-2022

Hello @JulieL334 ,

Mailto: links aren't trackable so they don't get track-link rewrites upon sending. A potential workaround would be to use a compatible URL shortener that accepts mailto: links, and then add that shortened URL as a regular webpage link in your email. However there may be complications, depending on the email or security program on the contacts' end due to that many link redirects.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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