Unfiled Move to Folder Error

0 Votes

We use CC our e-newsletters, surveys and registration forms. We have a few surveys/registration forms that are appearing in our "unfiled" folder, and when we attempt to move them to another folder that we have set-up to file them, we keep receiving an error that reads "We were not able to move your campaign, please try again later". I reported this issue over a month ago through a CC chat and there is an open ticket, but I'm just wondering if anyone else has experienced this; and if so, what they have done to resolve it.

0 Votes

Hello @SharonC9378 ,


The issue's been tracked to your account. If and when there's an update to the issue you'll be notified. Unfortunately in the meantime, there isn't really a workaround to this. Any campaigns that cause this error will not be able to be sorted into files, as they will always error out. 

William A
Community & Social Media Support
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