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Unsubscribe Link is broken

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user856972
Rookie
‎11-14-2022 11:10 PM
0 Votes
‎11-14-2022 11:10 PM

Hello,

 

We are testing to see the customer experience for the unsubscribe link in the footer and we get this error message, can someone help?

Screenshot (2).png


Thanks

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1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎11-15-2022 10:36 AM
‎11-15-2022 10:36 AM

Hello @user856972 ,

 

The unsubscribe link isn't going to be fully coded and functional for test sends. It and the Update Profile links, similar to how the insert contact details and other email personalization elements, require actual contact info and thus only function on live sendouts.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
Administrator
‎11-15-2022 10:36 AM
‎11-15-2022 10:36 AM

Hello @user856972 ,

 

The unsubscribe link isn't going to be fully coded and functional for test sends. It and the Update Profile links, similar to how the insert contact details and other email personalization elements, require actual contact info and thus only function on live sendouts.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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