Solved: Unsubscribe Link is broken - Constant Contact Community

user856972 · ‎11-14-2022

Hello,

We are testing to see the customer experience for the unsubscribe link in the footer and we get this error message, can someone help?

Thanks

William_A · ‎11-15-2022

Hello @user856972 ,

The unsubscribe link isn't going to be fully coded and functional for test sends. It and the Update Profile links, similar to how the insert contact details and other email personalization elements, require actual contact info and thus only function on live sendouts.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎11-15-2022

Hello @user856972 ,

The unsubscribe link isn't going to be fully coded and functional for test sends. It and the Update Profile links, similar to how the insert contact details and other email personalization elements, require actual contact info and thus only function on live sendouts.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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