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Unsubscribe Link is broken

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user856972
Rookie
0 Votes

Hello,

 

We are testing to see the customer experience for the unsubscribe link in the footer and we get this error message, can someone help?

Screenshot (2).png


Thanks

1 ACCEPTED SOLUTION
William_A
Administrator

Hello @user856972 ,

 

The unsubscribe link isn't going to be fully coded and functional for test sends. It and the Update Profile links, similar to how the insert contact details and other email personalization elements, require actual contact info and thus only function on live sendouts.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator

Hello @user856972 ,

 

The unsubscribe link isn't going to be fully coded and functional for test sends. It and the Update Profile links, similar to how the insert contact details and other email personalization elements, require actual contact info and thus only function on live sendouts.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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