Unsubscribe | Resubscribe

[KellyMSmith]

We have an elderly contact who accidentally unsubscribed. We Sent her an email from Constant Contact to confirm resubscribing. She can't find that email. She is now showing as "awaiting reply", I have tried deleting her and entering her again thinking that might let me resubscribe her - to no avail. How do you get around this issue? She wants to receive the emails, but I can't send another email to her for confirmation. She's stuck in "awaiting reply". This is her email address:  Thanks in advance for any help you might provide.

[William_A · Accepted solution]

Hello @KellyMSmith ,

Please do not post contacts' personal information on this public forum. 

If a contact has been marked as unsubscribed from you, but can't go through the resubscription process, then the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.