Scheduled emails reverting to draft when sent

ArieF7
Rookie
0 Votes

We've run into a number of instances when we've created an email, received signoff on the final content and design, scheduled the date and time to send, and discovering that the final edits have reverted to an old draft upon send. There are not multiple email versions that we could have confused when scheduling send.

1 REPLY 1
William_A
Administrator
0 Votes

Hello @ArieF7 ,

 

I'd advise calling our general support for live troubleshooting. When you call in, make sure to have the following troubleshooting info available:

  • Names of any affected email campaigns you've seen this occur with.
  • If any error messages showed during the scheduling process - "Unable to save," "a new version of this campaign" or if anything on your device / network indicated a connection issue.
  • If the preview / test send versions of the campaign after scheduling but before sending showed the correct version.
  • If any other users on the account would've been making updates at the time, or a previous version of the email in the editor would've been opened on a separate device or tab.
  • If the affected emails were copied from previously copied email campaigns. Emails that are several generations of copied-copies may result in sporadic formatting issues due to built-up junk coding, which is why it's typically best to copy from a more direct source like a Reusable Template.

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William A
Community & Social Media Support
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