How do I unsubscribe a client who wants to be off the list but didn't press the button on my email to unsubscribe?
Solved! Go to Solution.
Hello @JimR220,
Good question. If you go into Contacts and find the contact. After you click on the appropriate person, in the overlay that comes up you should be able to click the 3 dot menu next to Edit Contact and see an unsubscribe option.
Hello @JimR220,
Good question. If you go into Contacts and find the contact. After you click on the appropriate person, in the overlay that comes up you should be able to click the 3 dot menu next to Edit Contact and see an unsubscribe option.
WOW! Perfect! Thanks so much!
BHi Kyle, I have the opposite issue. I manually Unsubscribed them myself from my CC Admin tools, but cannot manually Resubscribe them. This is a major problem. I do not want to send them a resubscribe email, because I was the one that did the Unsubscribe.
Hello @AprilZ51 ,
If a contact has been marked as unsubscribed from you - whether done by you or the contact - you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.
If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.
Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.
Ah, I see it's those pesky Compliance Regulations. So the law let's us unsubscribe from this end, but not resubscribe. Annoying! I know it's not you guys, thanks for trying!
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start HereFeatured Article
If your business is retail sales, here are some suggestions for using Constant Contact to reach customers and grow.
See ArticleFeatured Thread
Do you like to paint? Play sports? Garden? Whatever the hobby may be, join the conversation and tell us about it!
View threadFeatured Article
Check out all the great articles, discussions, and events for the month of July!
See Article