Unsubscribe

[ShadL0]

We changed our company name (and email/website) 10 months ago, yesterday we tested the unsubscribe function and found that the LOGO and EMAIL when un-subscribing still remained with our prior name. I'm about two hours in troubleshooting this with one of your experts, and this just seems quite a challenges for something that should be client enabled to update. Hope an easy fix for this is on the way.

Date of post is 7.11.2024 

[William_A]

Hello @ShadL0 ,

I've moved this from our Ideas board to Questions and Discussions, as this post is more fitting there.

I'd recommend checking the legacy landing page sign-up form in your account to see if it still has the old logo. For a quick-reference and visual guidance on checking this area of your account, please see this Community post.

Additionally, check your account settings to make sure the new logo and email address are included in those areas. 

If you need further assistance on updating your account's logo and other settings elements, I'd recommend calling in for live troubleshooting, screensharing, and 1:1 guidance. 

[ShadL0 · Accepted solution]

Thanks for the rapid response, after a 2+ hour troubleshooting session seems like we have nailed it down to a known error that is pending an update - this impacts the information on my account where I'm not able to "Update Subscriber Profile" and apply my current email.